Q&A with Chrissy Terry, Care Home Manager at The Grange

Diary posted

25th April 2017


Chrissy recently joined The Grange as Care Home Manager and is working hard to uphold its reputation as one of the best providers of bespoke care in the area. 

We caught up with Chrissy to find out what she likes about her role and The Grange generally.

What initially attracted you to the care sector?
The job satisfaction to be achieved in the industry, working with people and the fact that it isn’t nine till five every day.

Describe your career journey to manager level in just a few short sentences (if you can!).
I started as a carer in 1992, made team leader in 1993 and became a home manager in 1995.

What are your day-to-day duties?
Managing the rota, writing reports, quality audits, supervising the provision of care, assessing residents and reviewing care plans, dealing with enquiries and staff issues, managing the budget and payroll, marketing, dealing with health and safety issues and monitoring the service to ensure residents receive the care they need. I also liaise with residents’ families, GPs, district nurses etc.

What do you find challenging about your role?
Keeping up with the paperwork can sometimes be challenging!

What do you find most satisfying about your role?
Making people happy and ensuring they receive high quality care.

How do you and your staff work together as a team to care for the residents?
Communication is crucial. We have regular supervision and staff meetings, as well as ensure the whole team is kept fully informed.

What services does The Grange provide and why are they great?
We offer residential care for the elderly and people living with dementia. We are unique as we are more like a hotel because we have only nine residents and give them a truly personalised service.

What do you like about the care home’s location?
It is a lovely location looking out onto open fields with beautiful gardens. Although Mayford is fairly rural, we have local shops nearby.

What do you like about working for Retirement Villages?
It is a great all-round environment to work in.

Are you taking part in this year’s ‘Care Home Open Day’ on 16 June?
Yes, but we aren’t ready to announce our plans yet. Keep an eye on the Retirement Villages website.

What sort of person do you need to be to work in the care sector?
You need to be a caring ‘people person’. You also need to be a team player, as well as flexible and reliable.

Do you need any special qualifications?
If you join the industry as a trainee carer then not necessarily as normally full training will be provided. When you reach manager level you need an NVQ Level 4 in care and the Registered Manager’s Award.

Are there career progression routes for the right candidates?
Yes, there are career routes if you want to progress.