Tell us a little about you personally?
I am married with two grown up children. I live fairly close to the Village and enjoy walking my dog in the surrounding area.
What attracted you to Retirement Villages?
When I visited Cedars for the first time, I was taken aback by the grandeur of the main house and once started I instantly liked working in such a beautiful setting.
Did you start as village manager or work your way up internally?
I started as Village Manager from the outset.
What skills or experience do you have that lends itself well to your role as village manager?
I use to work for John Lewis and therefore I am use to customer service, meeting high expectations, providing a 7-day a week service and keeping high standards across the Village.
Describe your role in a nutshell?
It could be anything! Of course there is admin, like any job but I am involved in all aspects of the day to day running of the village. I could be meeting with residents, attending coffee mornings, attending the Residents Association meeting, conducting staff meetings, HR issues and various other jobs around the Village.
What do you enjoy about your role?
I love the variety of the role, no day is ever the same and it keeps me on my toes! Meeting and talking to the residents and staff is great and working in such a fantastic location is a real treat.
How do you think the residents would describe you?
Hopefully they would describe me as helpful, approachable and knowledgeable.
How do you work with residents to ensure that issues of interest or concern to them are addressed?
I meet monthly with the Residents Association as well the Chairman of the Residents Association. And I hold a Q&A session, once a year with all residents.
Tell us about your staff and how they support you?
They are the backbone of the running of the Village. Without them we would be nothing and I greatly value them. For many of them, they go far and beyond their job description .
What are the main benefits you feel residents gain from living within your community?
A common sense of friendship, support and that they are part of a community.
How do the residents help create a lively social scene within the village?
The residents run and mostly come up with all the ideas on the social side of things. We facilitate the activities.
Which are your most popular events or activities?
The choir, Christmas concerts and music evenings.
What stands your village apart from the Retirement Villages’ bunch?
The grandeur of the main house I feel. Our staff are also second to none.
Has there been a favourite moment/day you recall over the last 10 years at Cedars Village?
When we celebrated 20 years of Ceders Village and had a large party for all staff and residents in the Ballroom and Conservatory.