One Month ALUNA Membership

ALUNA Membership Standard Terms and Conditions – The Wyldewoods

The following standard ALUNA Membership Terms and Conditions apply to all members, including those accessing membership as part of a complimentary prize.

ALUNA at The Wyldewoods

Membership Agreement Terms and Conditions (UK)

1. About ALUNA at The Wyldewoods

1.1 These Terms and Conditions form a legally binding agreement between you (“the Member”) and ALUNA at The Wyldewoods (“we”, “us”, “our”).

1.2 ALUNA at The Wyldewoods operates wellness and fitness facilities including a gym and studio, located within a retirement living environment.

1.3 The facilities are designed primarily for adults aged 65 years and over but may be accessed by approved external members of a younger age, subject to these Terms.

2. Membership Eligibility & Type

2.1 Nothing in these Terms and Conditions affects the Member’s statutory rights under UK consumer law, including rights under the Consumer Rights Act 2015.

2.2 Membership is available to:

• Residents of the retirement community
• Approved external (non-resident) members aged 18 years and over, subject to availability.
• Approval of external members is subject to capacity, operational considerations and health and safety requirements. Decisions are made on a fair and non‑discriminatory basis and in accordance with our obligations under the Equality Act 2010.

2.3 All membership applications are accepted at our discretion. We reserve the right to request proof of age, identity or address.

2.4 Membership is personal, non-transferable, and may not be shared.

3. Personal & Emergency Contact Details

Members must provide accurate and up-to-date personal and emergency contact details. It is the Member’s responsibility to notify us of any changes.

4. Health Declaration & Medical Fitness

4.1 Before using the facilities, Members must confirm whether they are aware of any medical or other condition that could affect their ability to safely use the facilities.

4.2 Members are responsible for ensuring they are medically fit to exercise and should seek advice from a GP or medical professional before starting any exercise programme.

4.3 Members must disclose any medical condition, injury, medication, or change in health status that may affect safe participation.

4.4 We reserve the right to restrict or refuse access to facilities where continued use may present a health or safety risk.

5. Unsupervised Facilities & Assumption of Risk

5.1 Members acknowledge that the facilities are unsupervised and are used entirely at the Member’s own risk. Members are responsible for assessing their own ability to use the facilities safely and for exercising appropriate care at all times.

5.2 Participation in physical activity carries inherent risks including injury, illness, slips, trips or falls.

5.3 Members agree to:

• Exercise within their own limits
• Use equipment correctly and responsibly
• Follow all safety signage, instructions and guidance.

7. CCTV & Security

7.1 CCTV operates within the facilities for safety and security purposes but is not continuously monitored.

7.2 Valuables are brought onto the premises at the Member’s own risk. Lockers are provided.

8. Fees, Payments & Cooling-Off Period

8.1 The Monthly Membership Fee applicable to your Membership are those stated in your Key Information summary and/or on the Price List in force at the time of sign up.

8.2 You have the right to cancel this agreement within 14 days of the Membership Start Date. If you request access to the facilities during the cooling-off period, you agree to pay for the proportion of services used up to the date of cancellation. If no facilities are used during the cooling-off period, a full refund will be issued.

8.3 Membership fees are payable monthly by Direct Debit unless otherwise agreed.

8.4 Membership fees remain payable regardless of usage.

9. Subscription Transparency & Renewal Reminders

9.1 This Membership is a subscription contract involving recurring payments.

9.2 Prior to the Membership renewing or continuing beyond the initial minimum term, we will provide the Member with a reminder notice setting out:

• the amount of the upcoming payment;
• the date on which payment will be taken; and
• how the Member may cancel the Membership.

9.3 Where the Membership continues on a rolling monthly basis after the minimum term, reminder notices will be issued periodically in accordance with applicable consumer protection legislation.

10. Minimum Term, Break Clause is Renewal

10.1 Membership is subject to a minimum commitment period of twelve (12) months from the membership start date, unless otherwise stated.

10.2 During the first six (6) months of the minimum term, the Membership may not be cancelled by the Member except where early termination rights apply under clause 11 or where cancellation is permitted by law.

10.3 After the first six (6) months of the minimum term, the Member may terminate the Membership by giving not less than one full calendar month’s written notice. Membership fees remain payable until the end of the notice period.

Example:

Membership start: 1 January

Earliest date notice may be given: 1 July

Membership ends date: 1 August

10.4 Following completion of the minimum term, Membership shall continue on a rolling monthly basis and may be terminated by either party on one full calendar month’s written notice.

11. Early Termination and Freezing Membership

11.1 The Member may terminate the Membership before the expiry of the minimum term, without penalty, where one or more of the following applies:

• A medical condition or injury arises or worsens, which makes continued use of the facilities unsafe or impracticable (reasonable medical evidence may be required);
• A permanent change in the Member’s personal circumstances occurs which is beyond their reasonable control, and which makes continued use of the facilities impracticable (for example, relocation or long-term care needs);
• ALUNA commits a material breach of these Terms and Conditions and, where capable of remedy, fails to remedy that breach within a reasonable period following written notice.

11.2 Where early termination is accepted under clause 10.1, the Membership will end on the date agreed in writing and no further fees will be payable beyond that date.

11.3 ALUNA may terminate the Membership immediately, without refund, where the Member:

• Seriously or repeatedly breaches these Terms and Conditions;
• Engages in behaviour that is unsafe, abusive, discriminatory, or poses a risk to others;
• Misuses the facilities or fails to comply with health and safety requirements.

11.4 Termination under clause 10.3 does not affect ALUNA’s right to recover any outstanding fees owed up to the date of termination.

11.5 A Member may request to freeze their Membership where temporary non use arises due to medical reasons or unforeseen circumstances beyond the Member’s reasonable control (e.g., temporary relocation, bereavement, or significant changes to caring responsibilities).

11.6 Requests must be submitted in advance by email or telephone, with supporting evidence where reasonably required.

11.7 An administration fee of £10 applies to each approved freeze, reflecting reasonable administrative costs.

11.8 During the freeze period, Membership fees are suspended and facility access is paused. Freeze periods do not alter the minimum term unless required by law or agreed in writing.

12. Direct Debit Obligations

12.1 Members must maintain an active Direct Debit instruction.

12.2 Fees are collected monthly in advance.

12.3 Failed or returned payments may incur a £25 administration fee, reflecting our reasonable administrative and banking costs.

12.4 Cancelling your Direct Debit does not cancel your Membership. Your Membership will continue, and fees will remain due, until you have completed the minimum term and submitted written notice of cancellation in the correct format, as required under Clause 10. If the Direct Debit is cancelled without valid notice, all outstanding fees will still be payable.

12.5 Members are responsible for the safekeeping of any access fob or entry device issued to them. Where an access fob is lost, damaged, or requires replacement, a replacement fee will apply to cover reasonable administrative and replacement costs. Replacement fobs will not be issued until the applicable fee has been paid.

13. Access, Opening Hours & Closures

13.1 Access is permitted during published opening hours only.

13.2 Temporary closures may occur for maintenance, safety, refurbishment or events beyond our control.

13.3 Such closures do not automatically entitle Members to refunds unless required by law.

14. Conduct, Safeguarding & Behaviour HH to check

14.1 Members must behave respectfully toward other members, residents and staff.

14.2 Harassment, abuse, unsafe behaviour or misuse of facilities may result in immediate suspension or termination without refund.

14.3 We reserve the right to refuse access to protect the wellbeing, dignity and safety of all users.

15. Limitation of Liability

15.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence or breach of statutory duty.

15.2 Subject to clause 16.1, we are not liable for loss, damage or injury arising from:

• A Member’s own actions or omissions
• Failure to follow safety guidance
• Events beyond our reasonable control

16. Equality & Accessibility

16.1 We comply with the Equality Act 2010 and do not unlawfully discriminate.

16.2 Reasonable adjustments may be made where practicable and safe to do so

17. Data Protection (UK GDPR)

17.1 Personal data is processed in accordance with UK GDPR and our Privacy Policy.

17.2 Data is used for membership administration, safety, communication and legal obligations.

17.3 Further details of how personal data is processed, including lawful bases for processing, retention periods and Members’ rights under UK GDPR, are set out in our Privacy Policy, which is provided to Members at the point of sign‑up and is available on request or via our website.  

18. Changes to These Terms

18.1 We may amend these Terms for legal or operational reasons.

18.2 Where changes are material, at least 30 days’ notice will be provided.

18.3 We reserve the right to amend, vary or withdraw elements of the Membership offering, including facilities, services, classes, equipment or opening arrangements, at any time for operational, legal, health and safety or commercial reasons. Where changes are material, we will provide Members with reasonable notice in advance, except where immediate changes are required for safety or operational reasons.

19. Consumer Law Compliance

19.1 Nothing in these Terms and Conditions affects the Member’s statutory rights under UK consumer law, including rights under the Consumer Rights Act 2015 and any applicable consumer protection legislation.

19.2 Where applicable, this Membership will be administered in accordance with any additional consumer subscription requirements introduced under the Digital Markets, Competition and Consumers Act.

Last updated: 12 March 2026