Assistant Village Manager Proves Hard Work Really Does Pay Off

News posted

28th August 2018

Tracy Cox, Star Award, Retirement VillagesTracy Cox, Assistant Village Manager at Cedars Village, is the latest recipient of the coveted Star Award, a monthly award presented to employees that make an outstanding contribution to their village, and exhibit exemplary working practices.

Tracy was presented with her award, as a way of the Retirement Villages Group acknowledging the hours of hard work that she has spent, in order to complete her Level Three Diploma in Healthcare Support Services.

Upon joining as a receptionist in 2011, Tracy has shown dedication to the residents and colleagues by working her way up to assistant village manager a few years later.

Not satisfied with the achievements she had under her belt so far, eighteen months ago, Tracy requested that she undertake this diploma in Healthcare support services because she wanted to better support both her colleagues and residents in the future.

Tracy, who lives locally, said: “I did the Diploma as I wanted to improve my knowledge – I really enjoy a challenge. It was hard work completing all the homework and fitting this around family life but they supported me throughout and thought it was a great achievement.

“The Diploma has given me more insight into the Healthcare needs of the older population and is useful because it will allow me to support my colleagues at work and residents more ably in the future.”

In order to achieve her diploma, Tracy was required to complete many written exams, along with verbal answers to her trainer, who made frequent visits to the village. She took the extra work in her stride and completed the diploma as well as continuing to carry out her responsibilities as assistant village manager to her usual high standard.

Tracy works alongside village manager, Colin Foulger, who commented, “Tracy is an extremely committed, determined and hardworking member of the Cedars Village team, and has achieved so much in her seven years here. She has worked incredibly hard to achieve her diploma and we look forward to seeing her future accomplishments.”