The Care Quality Commission (CQC) has today unveiled its statement on the quality of adult social care. Its assessment of 148 local authorities and 24,000 care homes and agencies makes grim reading for companies such as ours that work within the sector and continually strive to achieve the very best service at all times.
The statement says that a third of councils must do more to care for people with dignity and respect while in care homes for older people, a fifth fail to meet the standard on social contact and activities.
We welcome the work of the CQC and today’s announcements which, if accurately measured, serve to expose inadequacies in the care service. For companies like ourselves that comply with all regulations and look to exceed service levels, negative news such as this is a kick in the teeth because by its very nature it tars us all with the same brush.
It’s not just now, this has always been the case. During all my working years there has consistently been the need to fight the stigma of poor service levels, neglect, lack of provision and run down facilities thrown at this profession.
Today’s findings will help to weed out the offenders of these failings and hopefully address their individual issues. But what the figures don’t reflect are the positives happening every day within the care service.
Dignity, respect, social contact and activities are key words in our industry and at the core of daily life at our own RV care homes and village settings.
This week we’ve seen two of our nursing homes retain their three-star rating while a further home we acquired in 2007 has jumped from a one to two-star rating. That doesn’t just happen – it’s down to teams of staff who work extremely hard to ensure clients get the very best they deserve.
While I applaud all the CQC is doing with publication of this latest statement, I wonder if more can be done to improve the image of the care industry as a whole – and shout about some of the success stories sometimes, not just the poor performers.
Managing Director, Care Division