Simon Baird is a highly experienced figure at Retirement Villages, having managed three of the company’s locations over nearly a decade. At Roseland Parc he is already a friendly, familiar face to residents and works hard on their behalf.
We had a chat with Simon to find out more about him and why he does what he does.
What attracted you to Retirement Villages?
The quality of the operation and the diversity of the role attracted me to Retirement Villages.
Did you start as Village Manager or work your way up internally?
I started as Village Manager at Castle Village in 2008 and then moved to Elmbridge Village in 2011. I was appointed manager of Roseland Parc in September 2016.
What skills or experience do you have that lends itself well to your role as Village Manager?
My food services, customer services and facilities management experience all stand me in good stead for this role.
What do you enjoy about your job?
My role as Village Manager is very diverse and it is this diversity that is so appealing about the job.
How do you work with residents to ensure that issues of interest or concern to them are addressed?
I am very open towards residents and encourage them to talk to me.
Tell us about your staff and how they support you?
I believe, in part, management is about getting the right people in the right place at the right time. Staff need to take ownership of their jobs but need to have the assurance that I as their manager am always here for support.
What are the main benefits you feel residents gain from living within your community?
One of the main benefits is the sense of community that exists here at Roseland Parc.
Which are your most popular events or activities?
We have our own transport, which gives residents access to the beautiful Cornwall countryside and local attractions.
What stands your village apart from the Retirement Villages’ bunch?
Roseland Parc is very much a village within a village and a genuinely caring community.