Park Place Village Manager Sue Scarlett joined us in September 2016 and has quickly become much loved by staff and residents alike. We caught up with Sue to find out how she came to work at Retirement Villages and what she likes about her new job.
Tell us how you came to work in the care sector and why it is important to you?
I came into the care sector after completing my nurse training. I wanted to help people to have the best care that they could wish for and this is something that I continue to strive for.
What attracted you to Retirement Villages?
It is a smaller company than I have previously worked for but has the values and ethos that I believe in. The company itself has been very welcoming and there is always someone to ask if I have any questions.
Did you start as Village Manager or work your way up internally?
I started as Village Manager but also have responsibility for the nursing home.
What skills or experience do you have that lend itself well to your role as Village Manager?
I have worked in the care industry for a long time and managed care homes for around ten years. I feel that this knowledge and experience lends itself well as my role is all about caring for people and the village community.
Describe your role in a nutshell?
I am responsible for looking after the needs of residents within the village and working with them to achieve the best possible results.
What do you enjoy about your role?
No two days are ever the same but I get to meet some lovely people.
How do you work with residents to ensure that issues of interest or concern to them are addressed?
I do this through open and honest communication. It is all about trust and the residents having confidence in you and your abilities.
How do you work to ensure transparency and harmony between the residents and Retirement Villages’ senior management?
Through ensuring that there is open communication between all parties who are involved with the village.
Tell us about your staff and how they support you?
All the staff members here have been very supportive since I started in this role and are a fantastic team to work with.
Tell us a little about you personally
I live in Lincolnshire with my husband. I have two children and two grandchildren. In my spare time I enjoy craftwork but my main hobby is dogs. I have three dogs currently, a Labrador and two Neapolitan mastiffs which I enter into various shows around the country.
This is a recent hobby and I have enjoyed some success, including having my dogs placed at Crufts. The youngest of my Neapolitans has qualified for Crufts 2017, which I am looking forward to. My dream job would be to have my own kennels.