A member of staff is on duty 24 hours per day 7 days per week to provide an emergency call out support service within the Village. This strictly covers emergency first response only.
If you require additional care this can be discussed further and can be provided at an additional cost.
23. What happens if I become unable to look after myself or my partner?
Gradwell park is focused on your independence and wellbeing, however if and when it’s needed, we are on hand to arrange care packages through an external provider, at an additional cost. We are delighted to partner with Your Quality Care Services Ltd who are experienced in providing high quality domiciliary care services by well-trained care staff and managers. Their objectives align with ours; centred around maintaining the independence, health and wellbeing of their clients. They offer a range of support services including dressing, meal preparation, light domestic duties and shopping. Further details are available on request. Where applicable residents can, of course, make their own arrangements with Social Services.
Where the situation deteriorates and independence diminishes to the point where permanent care is needed, then inevitably the resident themselves or their relatives will recognise that alternative living arrangements need to be made.
In the very rare circumstances of this not being recognised, and bearing in mind the best interests of other residents, the staff, and the resident themselves, then there is a covenant in the lease where the Landlord may give notice. It should be stressed that this is the very last resort and it is hoped, that matters such as this can be dealt with in a sensible and sympathetic manner by all parties.
Where a couple are occupying a property and one of them becomes unable to look after themselves, there is no need for alternative arrangements to be made, as long as the other party remains able to cope, with the assistance of outside agencies.
24. Are there any social activities / Facilities?
All of our villages offer extensive social programmes which are organised and planned by residents and facilitated by the management team. The community at Gradwell Park will attract resident who are have their health and wellbeing front of mind and our programme will support leading independent, health and active lives, for longer.
There is a restaurant which is open 7 days per week. Use of the restaurant and home delivery meals are charged as and when they are used, the same applies to the Coffee lounge and bar.
Treatments within the hair salon or treatment room will be at an additional cost.
The Residents, with support from the management team, will also organise social events and outings for residents to join if they wish.
There are also coffee mornings, these happen daily enabling residents are to catch up and socialise.
25. Does the Management Company consult tenants?
Yes. We encourage residents to form their own Residents’ Association and the Village Manager is available to attend the Residents Association Committee Meetings by invitation.