This sum is reviewed annually and changes to the Service Charge will take effect from 1st January each year.
9. What do the service charges pay for?
Salaries and National Insurance:
- Administration – A team including the Village Manager who are responsible for the supervision and control of the complete on-site management of the village.
- Domestic – Each property is entitled to have one hour of domestic assistance and to have up to eight pieces of linen laundered in our central facilities each week.
- Maintenance – Employed or contracted staff are responsible primarily of the upkeep of the communal grounds, buildings and equipment in the village. They will also carry out minor repairs to individual properties that have arisen from structural damage, and there is an appropriate arrangement for property emergencies outside normal working hours. Where residents require further assistance i.e. electricians, plumbers etc. they will be required to pay for this separately.
- Emergency Response – 24 hour emergency cover provided by suitably trained and qualified staff.
Maintenance Reserve Fund (Sinking Fund)
There is a programme for planned maintenance, together with the replacement of large items of plant, machinery and equipment as required. The reserve fund is designed to allow for these expenditures as and when they occur, thereby reducing the need for large variations to service charges. The fund is also there should unforeseen maintenance items arise during the course of the year. A plan is available at each Village, which outlines the planned expenditure, and demonstrates how we have calculated the collection towards the Reserve Fund within the annual budget. In the event that the funds within the Reserve Fund do not cover works required at the Village, residents may be asked to fund this through additional invoices.
The business rates for the office accommodation, restaurant, shop/kiosk and all other central facilities.
A block policy is in place to cover the buildings insurance on each property and on all communal buildings. Furnishings in communal areas and equipment used in maintaining the village are also covered, together with employers and public liability. You will need to arrange your own contents insurance cover.
This is the cost of heating, lighting and water to all communal parts of the village. Residents pay these charges separately in respect of their own properties.
Office Supplies / Telephone
The costs of running the office and associated services.
- Repairs and Maintenance
- The external maintenance: decoration and repair of the majority of properties on the estate including the structure, roofs and foundations. There are some exceptions where this does not apply.
- Internal maintenance: repair and decoration of the clubhouse and other common parts of the estate, but not internal redecoration of the individual properties which is your responsibility.
- The provision of a refuse collection service.
- The maintenance or replacement where necessary of such plant, machinery and equipment as required.
The payment of charges in respect of maintenance and servicing contracts for boilers, lifts, fire alarms, alarm call system and other communal equipment.
Accountancy / Legal
The annual independent Audit and the associated costs for the provision of Certified Accounts plus any other fees payable in relation to the operation of the Management Company.
The fee payable to the Landlord’s appointed manager, RV Services Ltd, for the provision of services to the on-site management company and for overall accountability of providing and monitoring the entire facility.
Cleaning Materials, Window Cleaning, Garden Supplies, Uniforms, Interest, Bank Charges and Recruitment Advertisements
10. Gradwell Park membership Club.
As a resident of Gradwell Park you will automatically be enrolled into the Gradwell Park Members’ Club.
You’ll have complete access to all the amenities and services on offer, these vibrant spaces will truly be the heartbeat of the community.
A brief overview on facilities included in the club are:
Members club facilities
- Access to our Gym/Fitness studio with specialised equipment.
- Personal trainer sessions in the fitness studio
- Access to nutrition plans through our Wellbeing Team
- Treatment room with hair salon – professional beauticians, therapists and stylists will be available to offer services.
- Enjoy a delicious meal in the restaurant or a slice of homemade cake and a coffee in our coffee bar.
- Access to the onsite Village shop
- Use of allotment within the village grounds (if available)
- Use of the library
- Weekly activities schedule of activities and events
- Minibus trips and excursions
The Members’ Club will also be extended to the wider community to join for a monthly fee (as long as they’re over 65).
11. By how much are the service charges likely to go up?
The Service Charge is variable and operates on a strictly “not for profit” basis, in accordance with the Housing Acts and therefore any future increases will only reflect any actual increased cost in providing the services. We will give at least 28 days’ advance notice of any change.
It is not possible to give predictions for this but, suffice to say, the company has considerable experience, gained over 20 years of managing its villages and is very conscious of the need to keep costs under control whilst continuing to give a quality service.
If there is an underspend at the year-end on the original budget, then any credit will either be returned to the residents, or will be put into the Reserve Fund. This will be discussed in detail with the Financial Monitoring Group during the end of year accounts meeting.
12. Are there any additional charges?
You are responsible for the water and energy bills associated with your home as well as the council tax, television licence and home contents insurance.
Although we offer extensive services included in your Service Charge, their may be additional costs for additional events, specific wellbeing classes and additional care requirements you may have.
13. Can you show me a worked example of what all this might cost me?
As an illustration, we have calculated the annual costs for a typical property in Gradwell Park and we have also given an illustration of the potential costs on sale. These are available upon request.
14. Who is responsible for the redecoration of my property?
External redecoration is the responsibility of the Management Company within a planned maintenance cycle. This is paid for from the service charges. Internal redecoration is the responsibility of the tenant at least every 5 years.
15. Can I make alterations to my property?
Subject to obtaining prior consent from the Landlord, minor internal alterations and improvements can be made,
However, when the lease is assigned, the Landlord reserves the right to restore the property to its original condition at the expense of the outgoing tenant. An administration fee of £90 inclusive of VAT is chargeable for approval and final inspection of the works.
16. Can visitors stay?
Within the terms of the lease guests may stay with you for 28 days maximum at any one time. Please inform the office if any guests are staying.
En-suite guest rooms are also available within the Village at extremely reasonable prices.
17. What about parking?
In order to park your car at the village you must have a rental agreement in place for a car parking space. The rental agreement will be for a term of 1 year and renewed annually, but will expire if you leave the village or cease to have a car. The price to rent a car parking space is currently £500 per annum. There are also some spaces strictly reserved for visitors.
There are separate arrangements for disability scooters. There are a limited number of disabled car parking spaces available subject to the same rental arrangements as for ordinary car parking spaces. Further information will be available on request.
18. Are pets allowed?
Yes they are. However, for obvious reasons it is essential that they are well trained and controlled.
19. Am I allowed to sub-let my apartment?
As per the terms of the lease, residents are not permitted to sub-let their apartments.
20. Is there a selection policy for prospective purchasers?
Retirement Villages does not discriminate on the grounds of age, marital status, race, religion, sex, sexual orientation or disability and is committed to a policy of equal opportunities and diversity.
Our retirement villages are designed to provide an enjoyable and supported environment for older people living independently. So far as we are able, we will endeavour to accommodate residents in line with our diversity policy, but we will wish to be satisfied that prospective residents are able to live independently within a community which does not provide full nursing care.
Prospective purchasers will be asked to confirm that they are generally in good health. Purchasers who have specific health problems may be required to provide further information via their G.P. In ascertaining a person’s suitability in such a case, the Landlord will rely upon sound medical advice and this assessment will be made using the criteria laid down by the Association of British Insurers to assess the need for long-term care.
21. What emergency support is available?
A member of staff is on duty 24 hours per day 7 days per week to provide an emergency call out support service within the Village. This strictly covers emergency first response only.
If you require additional care this can be discussed further and can be provided at an additional cost.
22. What happens if I become unable to look after myself or my partner?
The concept of the village is ‘Independence in retirement’. However, the Company is able to assist in arranging care packages through an external provider when necessary on a private basis, at an additional cost. Residents can, of course, make their own arrangements with Social Services.
Where the situation deteriorates and independence diminishes to the point where permanent care is needed, then inevitably the resident themselves or their relatives will recognise that alternative living arrangements need to be made.
In the very rare circumstances of this not being recognised, and bearing in mind the best interests of other residents, the staff, and the resident themselves, then there is a covenant in the lease where the Landlord may give notice. It should be stressed that this is the very last resort and it is hoped, that matters such as this can be dealt with in a sensible and sympathetic manner by all parties.
Where a couple are occupying a property and one of them becomes unable to look after themselves, there is no need for alternative arrangements to be made, as long as the other party remains able to cope, with the assistance of outside agencies.
23. Are there any social activities / Facilities?
All of our villages offer an extensive social programme which are organised and planned by residents and facilitated by the management team.
There is a restaurant which is open 6 days per week. Use of the restaurant and home delivery meals are charged as used, as is the bar.
Treatments within the hair salon or treatment room will be an additional cost.
The Village Residents with support from the management team will also organise social events and outings for residents to join in if they wish.
There are also coffee mornings, these happen daily where residents are able to socialise.
24. Does the Management Company consult tenants?
We encourage residents to form their own Residents’ Association and the Village Manager is available to attend the Residents Association Committee Meetings by invitation.
Under the terms of the Deed of Management, the Management Company provides each resident with a written estimated budget of the Service Charges for the coming year.
Prior to this being issued, the Village Manager meets with a Finance Monitoring Group appointed by the Residents’ Association, to discuss the proposed new budget and as far as possible to obtain agreement to it, having made available all the relevant figures and supporting information.
The Management Company will also provide to each resident, as soon as possible after the end of the financial year, a copy of the statement of accounts of the village, duly certified by a Chartered Accountant.