A member of staff is on duty 24 hours per day 7 days per week to provide an emergency call out support service within the Village. This strictly covers emergency first response only.
If you require additional care this can be discussed further and can be provided at an additional cost.
22. What happens if I become unable to look after myself or my partner?
The concept of the village is ‘Independence in retirement’. However, the Company is able to assist in arranging care packages through an external provider when necessary on a private basis, at an additional cost. Residents can, of course, make their own arrangements with Social Services.
Where the situation deteriorates and independence diminishes to the point where permanent care is needed, then inevitably the resident themselves or their relatives will recognise that alternative living arrangements need to be made.
In the very rare circumstances of this not being recognised, and bearing in mind the best interests of other residents, the staff, and the resident themselves, then there is a covenant in the lease where the Landlord may give notice. It should be stressed that this is the very last resort and it is hoped, that matters such as this can be dealt with in a sensible and sympathetic manner by all parties.
Where a couple are occupying a property and one of them becomes unable to look after themselves, there is no need for alternative arrangements to be made, as long as the other party remains able to cope, with the assistance of outside agencies.
23. Are there any social activities / Facilities?
All of our villages offer an extensive social programme which are organised and planned by residents and facilitated by the management team.
There is a restaurant which is open 6 days per week. Use of the restaurant and home delivery meals are charged as used, as is the bar.
Treatments within the hair salon or treatment room will be an additional cost.
The Village Residents with support from the management team will also organise social events and outings for residents to join in if they wish.
There are also coffee mornings, these happen daily where residents are able to socialise.
24. Does the Management Company consult tenants?
We encourage residents to form their own Residents’ Association and the Village Manager is available to attend the Residents Association Committee Meetings by invitation.