Retirement Villages Group Ltd (RV) has appointed Joerg Epple Care Director as the company looks to streamline care services across its UK villages.
Spread across 14 locations in the south of the UK, the operator says it is vital all villages work to the same high levels of care provision.
Joerg Epple, formerly regional operations director for Sunrise Senior Living in Germany before setting up his own healthcare consultancy practice, will be instrumental in making this happen.
“The prospect of moving to one of our retirement villages and never having to move again is a very important one,” explained Joerg. “This is a unique selling point for us so we need to ensure that the offering is of the same exceptional standard whichever care service a resident is choosing.”
Joerg’s experience in Germany means he brings a refreshingly different dimension to the UK experience.
He recalled: “When I joined Sunrise Germany in 2005 the concept of assisted living was relatively new. Charities and churches played a major part in the care of the older generation but by 2010 this had changed and the retirement village model in both countries is now very similar.”
Joerg helped to open seven communities in Germany, ensuring operational processes, including training, were all established and followed. He says he is now delighted to be bringing his knowledge and experience to Retirement Villages Group Ltd.
“I researched the company and was pleased to see they practise what they preach,” said Joerg. “Since joining I’ve experienced this firsthand. There is a real energy among staff, it’s about doing not talking, everyone takes the time to get close to staff and residents and understand their needs. These aren’t just one-offs, it happens regularly and that is inspiring to see.”
Joerg is keen to streamline care provision, strengthen the offering and ultimately grow the service.
His belief in the retirement village model is borne out of his own personal family experience. Joerg’s mother moved into a German retirement village five years ago: “This is the best decision she could have made – her life started again.
“Having an opportunity here in the UK to help shape a very similar type of provision is a privilege and one I relish going forward.”