New appointment: Caroline heads up our domiciliary care services

News posted

3rd February 2016

A stop-gap job to help pay off her loan while studying at university turned into a lifetime vocation for Caroline Kaiser, the new domiciliary care and extra care Regional Manager at Retirement Villages Group Ltd.

Caroline from Croydon, London, is based at the company’s Essex regional office, after joining the retirement village team from Sanctuary Home Care’s London and South East region.

Previously she worked for a large London Borough providing management support for extra care housing delivery.

Caroline explains how a chance job to help pay her university loan uncovered an industry which this young student found she had an amazing passion for.

“I absolutely loved the work, I found it very satisfying and so rewarding,” recalled Caroline, whose career path at this point was focused on computing and finance. “My plan was to work in finance and I did try this but I knew deep down that the care industry was where I wanted to be. So I made a huge shift in my life choice and it is the best decision I could have made. I am so content and love this work.”

Caroline has immersed herself in the domiciliary care industry since 1997 and has seen many changes and developments as she has continued her on-going study, including Leadership in Dementia. She is now well positioned to take on her new role at the helm of RV’s domiciliary and extra care offering at its 14 UK villages.

“I am a caring person and it is at the core of who I am. I apply this ethos to my clients and to the staff team I work with,” added Caroline.

“I wanted to be part of a company that was innovative and flexible when it came to care. RV acknowledges that every person has bespoke needs and is prepared to be true to its word to follow through on this personal care philosophy and that is really important to me.”

Looking ahead, Caroline added: “The domiciliary and extra care industry will grow as demand for these services, particularly among the older population, continues to escalate. To be able to provide a quality, luxury, and yet still value for money service is paramount to me. I expect to deliver the type of service I would want my mum or dad to receive in their home, and that’s my goal every day I come to work.”